► Course Cancellations & Refunds

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By completing your registration for a course and making a payment of full or installment fee, you agree to the following Terms and Conditions:

You have the right to cancel your booking at any time at the following terms:

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1. For any Classroom course canceled after registration an admin fee of 25% of the course price applies (which will not be refunded), the remaining deposit will be refunded. You need to request the course cancellation 14 working days before the course starting date.

• No shows and cancellations not made within the specified cancellation period will incur the full cost of registration.

• Training course registrations will not be confirmed until registration is complete and billing information is received in full.

2. You are not eligible for any refund if you made a request for course cancellation less than 14 working days before the course starting date. However, you can choose to reschedule your training for a later available date online or in-person.

3. FDTS reserves the right to cancel a course if insufficient enrollment has not reached the minimum required to run the course effectively. The company also reserves the right to cancel in the event of an unforeseen circumstance which disables a safe training environment such as severe weather, natural disasters, or federal/state emergencies. In the event of a cancellation, FTDS will either arrange for an alternative course date or offer a full refund of the fee paid.

4. FTDS is not responsible for any expenses incurred by the customer if a training course is canceled.

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► Course Postpone

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Classroom Courses (In-person courses);

If you need to postpone your course, you need to make a request 14 working days before the course starting date. You are not able to make a request for a course postpone less than 14 working days before the course starting date.

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► Refund Procedure

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1. Any refund will take up to 30 days to process.

2. Please submit all cancellation requests within 14 calendar days of registration prior to the scheduled course date in order to receive a full refund of paid registration fees.

3. In order to cancel or reschedule a confirmed training please submit an email request to federaldrugtesting@gmail.com or call (202) 952-1519.